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FAQ
Product
Some questions that we are often asked about our products.
What's my size?
Our fits are generally flexible and built for comfort. CLICK HERE to read more about our Fit & Sizing.
Why are styles Sold Out so quickly?
We operate under a managed scarcity model, endeavoring to not over-produce and generate unnecessary waste. Read more about our DO BETTER Ethos.
If you're trying to Do Better, why is everything packed in Poly Bags?
We put a lot of love & effort into our products. Packaging them well to ensure that they arrive in pristine condition is very important to us.
That said, we are continually looking for an alternative packaging option for our products. Biodegradable options exist but our research has found that the microplastics generated from these bags are arguably as problematic as regular poly. We have found some glassine options that we have endeavored to use, at 4x the cost, but the vendors are not in Canada and were unable to secure shipping options. As soon as we are able to secure a viable option at a volume we can manage, we will switch.
What are the care instructions for your styles?
We always recommend dry-cleaning to prolong the life of your favorite pieces.
That said, most our our styles can be washed in cold water and hung or laid flat to dry.
Look for care instructions on the inside left side of your garments.
SHIPPING & RETURNS
Others questions that come up frequently.
WHAT IS YOUR RETURN POLICY?
CLICK HERE to read our full RETURN POLICY.
HOW LONG WILL IT TAKE MY ORDER TO SHIP?
Orders are processed Monday through Friday & shipped 1-2 business days from order placement.
CLICK HERE to read our full SHIPPING POLICY.